Customer Success Manager
kan socialHouston (TX)
Customer Success Manager
Posted 2 days ago
kan socialHouston (TX)
SENIORITY
Mid
About the role
Client Success Manager, Kan Agency (Remote) Kan Agency turns long-form content into viral short-form clips for podcasters, creators and public figures, and we have 30+ active clients. We're hiring a Client Success Manager to own the client relationship from onboarding through renewal, so our clients stay happy, get results and keep renewing.
What you'll do:
Onboard new clients by running kickoff calls, collecting their assets and preferences, and setting up their workspace in ClickUp- Act as each client's main point of contact on Slack and run weekly or biweekly check-ins- Handle feedback, revision requests and approvals, and pass them clearly to our editing team- Track client performance (views and growth) and share wins and recaps with clients- Own renewals by spotting clients who might leave early and flagging upsell opportunities- Keep client resource docs and processes up to date
What we're looking for:
1+ years in client success, account management or agency work, ideally in content, social media or creative- Excellent written English and a calm, confident tone with upset clients- Very organized, with experience in ClickUp, Asana or a similar tool- You understand short-form content (TikTok, Reels, Shorts) and what makes a clip perform- Proactive, so you fix problems before the client notices them Details- Remote, with overlap with US Pacific hours- Pay: [Base Salary + 3% revenue oer client], plus bonuses tied to client retention- Reports to the CEOTo apply Send a 2-minute Loom answering this question: "A client messages you saying their last 5 videos flopped and they're thinking about canceling. What do you say and do?" Include your resume or LinkedIn.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.