Patient Services Representative - Urgent Care

Posted 19 days ago

raleigh orthopaedic clinicRaleigh (NC)

Patient Representatives All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Junior

SALARY

$17.50–$23.50 per hour

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About the role

Patient Services Representative - Full-Time Position - Wakefield and Garner Locations We're seeking a detail-oriented and highly personable Patient Services Representative to join our team at our Garner Urgent Care. This role is vital to ensuring a seamless experience for every patient from the moment they walk through our doors.

Key Responsibilities:

Greet patients and visitors with warmth and professionalism
Accurately collect and input patient information into the electronic health record system
Verify insurance coverage and obtain necessary authorizations
Handle incoming calls and front desk correspondence
Collaborate with clinical and administrative staff to provide outstanding service

What You Bring:

Exceptional attention to detail and accuracy
Commitment to delivering top-tier customer service
Ability to thrive in a fast-paced environment while juggling multiple tasks
Ability to build and maintain positive, effective working relationships with co-workers, providers, and patients
At least 1 year of experience in a medical office setting is required

Schedule: This position works three 13-hour shifts per week. The schedule rotates weekly and some weekend work is required as part of the rotating schedule.

Benefits:

Full medical, dental, and vision coverage with FSA and HSA options
Retirement plan with employer contributions
Company-paid life insurance
Paid Time Off program

Compensation: $17.50–$23.50 per hour, based on experience

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