Director of End-User Support & Service Desk – Onsite Charlotte

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bachrach groupBrooklyn (NY)

Computer User Support Specialists Computer Facilities Management Services

SENIORITY

Manager

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About the role

The Bachrach Group is seeking a Head of Desktop Support Services/Director in Charlotte, NC to lead the end-user support and service desk organization within a stable IT environment. This onsite, permanent role governs incident management, service delivery, and team development, reporting to senior leadership. Key responsibilities include guiding first- and second-line support, establishing ITIL-based processes, and driving improvements using service metrics.

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