(SFO) Full-Time Lead Dispatcher

Posted 10 days ago

united ground expressMillbrae (CA)

Dispatchers, Except Police, Fire, and Ambulance Other Support Activities for Air Transportation

SENIORITY

Mid

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About the role

Job Title

Key Responsibilities: Make independent decisions on employee work assignments and locations based on operational needs. Direct employee work assignments in a professional and courteous manner. When operationally necessary, give direct order to agents refusing an assignment while maintaining professionalism and remaining calm. Promptly receive and respond to telephone and radio calls in a professional and timely manner. Complete daily reporting thoroughly, accurately, and in a timely manner. Project a positive image while responding openly, honestly, and timely to inquiries in a courteous manner. Perform other duties as required. Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.

Requirements:

Minimum of a high school diploma, GED or equivalent
Ability to understand and communicate verbal and written instructions in English
Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
Must possess strong verbal and written communication skills
Intermediate experience with MS Office Applications
Must be 18 years of age or older
Must be legally authorized to work in the United StatesMust pass pre-employment screenings

Must meet necessary requirements to obtain a security sensitive identification badge. Must complete all training and maintain certification through employment Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)

Qualifications:

Strong communication and interpersonal skillsStrong problem-solving skills and drive for operational excellence while taking responsibility for decisions
Organizational and planning skillsStrong leadership skills with the ability to motivate and coach others
Must be able to handle multiple situations simultaneously.
Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
Must be familiar with all FAA/TSA/Airline/Company regulations
Previous airport and/or customer service experience preferredPrevious radio/phone dispatch experience preferredPrevious supervisory experience preferred

What We Provide:

Competitive benefits
Competitive wages
Earned Paid Time off
Discounted travel for you and your immediate family
Career advancement opportunities
Ada Specifications Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

Uge Is An Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Lgbt

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