Service Now PM
Posted 5 days ago
apolisSunnyvale (CA)
Project Management SpecialistsCustom Computer Programming Services
SENIORITY
Manager
SALARY
$70/hr
About the role
Service Now PMLocation: Sunnyvale, CA (Onsite) Salary: $70/hrJob Summary – For this role, we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.Responsibilities / Experience:Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units.Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.Qualifications/Required Skills:10-12 years of strong hands-on project management experience with 4+ years managing SAP projects.Program Leadership: Agile, Waterfall, Scrum Delivery,Roadmapping, Stakeholder Reporting, KPI/OKR Tracking,Change Management, Risk Mitigation, Cross-Functional CoordinationTools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, TableauBehavioral Skills:Excellent Communication skills and collaboration skillsAbility to propose and implement improvements in the systemAbility to work with cross-functional stakeholdersEvaluation Category - Key Skills/Tools:Program Portfolio & Delivery Management - Experience leading multiple enterprise initiatives (AI, Workday, platform modernization) Jira Portfolio, MS Project, Smartsheet, Asana, TableauProgram & Delivery Management - MS Project, Smartsheet, AsanaSAP & ServiceNow Functional Understanding - SAP lifecycle knowledge, ServiceNow ITSM workflows, enterprise integrationsAgile / Hybrid Delivery Leadership - Jira, ConfluenceDevOps & Release Coordination - Engineering collaboration, CI/CD awareness, release planning and validationStakeholder Communication & Executive Reporting - Tableau, Jira Dashboards, Risk logs, Confluence
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