Customer Operations Analyst
bluecargoNew York (NY)
About the role
BLUECARGOBlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top-notch products that make a significant impact on our clients' operations. Founded by two female entrepreneurs from Y Combinator's 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth. If transforming the logistics industry with cutting-edge technology sounds exciting, we'd love to connect! We are looking for an experienced Operations Manager with a startup mindset. Opportunity Overview
Role Overview:
As a Customer Operations Associate, you'll be at the forefront of ensuring our clients receive accurate and timely freight audits. Your work will directly impact client satisfaction, operational efficiency, and the continuous improvement of our services. This role offers a unique opportunity to grow within the company, with potential career paths leading to roles in Customer Success, Product Management, or Operations Leadership.
Key Responsibilities:
- Manage Audit Processes: Oversee and execute the day-to-day audit processes for client freight invoices, ensuring accuracy and timeliness.
- Onboard New Clients: Manage the Vendors Onboarding, EDI integration, SOPs and customization
- Collaborate Cross-Functionally: Work closely with Customer Success Managers, Product, and Engineering teams to provide feedback and drive improvements to increase automation and efficiency
- Handle Exceptions: Support clients by managing disputes, claims, and other exceptions related to billing and payment transactions.
Qualifications:
In addition to the following skills, we are looking for PROBLEM SOLVERS with an entrepreneurial mindset:
Experience:
Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions.
Tech-Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
Communication: Excellent written and spoken communication skills.
Classification:
Culture: Be part of a caring, high-impact team that values collaboration and personal growth.
Benefits:
Medical benefits, unlimited PTO, and a flexible work environment. Community: Work in an international, inclusive culture as part of a Y Combinator-backed company!
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