Patient Customer Service Agent [Work From Home - FT]
acuserveDenver (CO)
Patient Customer Service Agent [Work From Home - FT]
Posted 3 days ago
acuserveDenver (CO)
SENIORITY
Junior
About the role
[Patient Service / Remote] - Anywhere in U.S. / Competitve Pay / Health-Dental-Vision-Life-Disability / HSA-FSA / 401(k) Plan / Generous PTO / Employee Assistance Program - As a Patient Customer Service Agent at ACU-Serve, you will: Respond promptly and professionally to patient inquiries via phone, email, and chat; Resolve billing questions and concerns by coordinating with internal departments; Update patient records accurately to ensure data integrity; Schedule and confirm patient appointments while managing calendar systems; Provide detailed information about services and procedures to assist patient understanding; Escalate complex issues to appropriate supervisors to ensure timely resolution; Maintain confidentiality and compliance with healthcare regulations while delivering exceptional customer serviceHiring Immediately >>
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