Front Desk Receptionist

Client Overview: Our client is a small, patient-centered ophthalmology practice dedicated to providing high-quality, personalized eye care to their community. They are looking to add a Front Desk Receptionist & Surgical Scheduler to their team. Salary/Hourly Rate$42k - $52kPosition Overview The Front Desk Receptionist & Surgical Scheduler is responsible for providing exceptional customer service to patients while efficiently managing front desk operations and coordinating surgical schedules in a small ophthalmology practice. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with patients, providers, and external facilities. Responsibilities Of The Front Desk Receptionist & Surgical Scheduler Greet patients and visitors professionally and courteously, creating a welcoming environment. Check patients in and out, verify demographics, and update medical records as needed. Collect co-pays, balances, and other payments; issue receipts and maintain accurate records. Answer incoming calls, respond to messages, and route calls to appropriate staff or providers. Schedule, confirm, and reschedule clinic appointments, including follow-ups and diagnostic testing. Obtain and verify insurance information; assist with prior authorizations when needed. Manage patient flow in the waiting area to ensure timely and efficient visits. Maintain front desk organization, including filing, scanning, and routing documents. Protect patient confidentiality and comply with HIPAA and office policies. Coordinate and schedule ophthalmic surgeries and procedures with patients, physicians, and surgical facilities. Verify insurance coverage and obtain pre-certifications and prior authorizations for surgical procedures. Provide patients with pre-operative and post-operative instructions, including required testing and medication guidelines. Prepare and distribute surgical packets, consent forms, and necessary paperwork. Confirm surgery dates, times, and locations with patients and facilities; manage cancellations and rescheduling. Communicate closely with providers and clinical staff to ensure accurate surgical orders and documentation. Track and update surgical calendars; ensure all required documentation is completed and filed. Follow up with patients post-surgery to confirm follow-up appointments and address scheduling needs. Required Experience/Skills for the Front Desk Receptionist & Surgical Scheduler: Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism. Customer service-oriented, with a compassionate and patient-focused attitude. Preferred Experience/Skills for the Front Desk Receptionist & Surgical Scheduler: Previous experience in a medical office, ophthalmology, or surgical scheduling is strongly preferred. Knowledge of medical terminology and basic insurance processes (authorizations, referrals, benefits).Proficiency in electronic health records (EHR) and standard office software (e.g., Word, Excel).