Customer Service Dispatcher

Posted 2 days ago

ultimate staffingLa Canada Flintridge (CA)

Dispatchers, Except Police, Fire, and Ambulance Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Mid

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About the role

Seeking a customer-focused Dispatcher. The Dispatcher serves as the primary point of contact for customers and is responsible for coordinating service calls, scheduling technicians, monitoring routes, and ensuring timely communication between customers and field employees. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and provides exceptional customer service.

Key Responsibilities: Receive incoming service requests via phone, email, and online platforms. Schedule and dispatch plumbing technicians for service, maintenance, and emergency calls. Coordinate daily technician routes to maximize efficiency and timely customer service. Communicate appointment details, arrival times, and service updates to customers. Monitor technician status throughout the day and make scheduling adjustments as needed. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

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