FirstEnergy Met-Ed Customer Service Representative Reading, Pennsylvania On-Site $17/hour, M-F Schedule Description Are you ready to jumpstart your career with a Fortune 200 company that values your hard work and customer service skills? FirstEnergy Met-Ed, a leader in the utility industry, is looking for motivated Customer Service Representatives to join our team!
Why Join Us?
Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule!
Great Pay: Starting at $17.00/hour with opportunities for growth and advancement.
Outstanding Benefits:
Comprehensive medical insurance, dental reimbursement, and life insurance.
Comprehensive Training: Get paid to learn with our on-site training program that ensures your success.
No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!
Key Responsibilities:
Your Role as a Customer Service Representative
As the voice of FirstEnergy Met-Ed, you'll be the first point of contact for our valued customers. After completing our paid training, you will:
Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions.
Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance.
Assist During Emergencies: Process outage and emergency calls with professionalism and care.
Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.
Requirements
Education and Experience:
FirstEnergy Met-Ed Customer Service Representative What We're Looking ForEducation: High school diploma or GED.
Experience: Previous customer service experience is a must.
Skills:
Strong communication, problem-solving abilities, and a professional demeanor. Benefits & PayCompetitive pay starting at $17.00/hour. Comprehensive benefits package, including medical, dental, and life insurance. Paid training to set you up for success. Endless growth opportunities in a Fortune 200 company.
