Customer Experience Manager

Posted 8 days ago

textron systemsAugusta (GA)

Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products All Other Transportation Equipment Manufacturing

SENIORITY

Senior

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About the role

Description: Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportationvehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles marketsproducts under several different brands. Its vehicles are found in environments ranging from golf courses tofactories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities: Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products. Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process. Act as single point of contact and direct support for assigned territory accounts. Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process. Provide accurate and timely information to applicable parties regarding order status. Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process. Maximize customer satisfaction through routine communication and exceptional service.

Qualifications

Education: Bachelor's degree in Business Administration, Sales, or related field required Years of Experience: 2 or more years of experience required Software Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred Customer facing experience preferred Job Field: Sales

Job Type: Standard

Schedule: Full-time

Shift: First Shift

Job Level: Individual Contributor

Travel: No

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