Constellation Energy is seeking a Manager Operations Services to lead and optimize core service operations in our Utilities & Energy business. In this role, you will oversee daily operations, ensure reliable delivery of services, and drive process improvements that enhance safety, efficiency, and customer satisfaction. You will lead a high-performing team, coordinate with field and support functions, manage key performance metrics, and maintain compliance with regulatory and company standards. This position offers the opportunity to contribute to impactful energy and sustainability initiatives in a collaborative, innovative culture. Oversee daily operations services for utility customers to ensure reliability and efficiency Lead process improvements to optimize service delivery and reduce operational risk Coordinate cross-functional teams including field, customer service, and planning Monitor key performance metrics and implement corrective actions as needed Manage vendor and partner relationships to support operations Ensure compliance with safety, regulatory, and company standards Develop and maintain standard operating procedures and documentation Support budgeting, forecasting, and resource planning for the operations team Lead and mentor operations staff, providing coaching and performance feedback Drive operational initiatives that support sustainability and customer satisfaction goals Operations management Process improvement/Lean Six Sigma Data analysis and KPIs Project management Regulatory and safety compliance Budgeting and resource planning Vendor and contract management Energy/utility industry knowledge Workflow and SOP development Team leadership and stakeholder management Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k PMP or other project management certification preferred Lean Six Sigma certification a plus Utility operations or energy industry certifications beneficial
