Quality Engineer

Duties and Responsibilities: Lead or support root cause analysis using structured problem-solving methodologies and implement solutions under tight deadlines (8D, 3-panel, 5 Why)Participate in regular customer reviews to validate, analyze, and assign responsibility for warranty claims; communicate findings to internal teams so process and supplier issues can be resolved Serve as a primary point of contact for customers and internal stakeholders through one-on-one discussions, group meetings, presentations, and written reports Organize, document, and track warranty-reduction initiatives, including feasibility, cost impact, action owners, and implementation dates (clean-point tracking)Develop, implement, and monitor corrective actions with cross-functional teams Drive timely closure of customer complaints and warranty cases Support new-program launch activities so lessons learned from field issues are built into the process Track warranty trends, failure modes, and field-return data Prepare reports on warranty performance, KPIs, and cost impact Maintain warranty databases and data accuracy Attend warranty meetings, reviews, and audits Apply lessons learned from DFMEA/PFMEA and control plans Lead or support initiatives that improve product reliability and durability Create and submit technical reports on a daily basis Education Bachelor’s degree in Engineering (Mechanical, Industrial, Automotive, or related field)

Experience & Qualifications: 3–5 years in quality / warranty engineering preferred (not required)3–7 years in automotive manufacturing or assembly Working knowledge of engineering principles applied to product design and production Understanding of materials, production processes, quality systems, and cost drivers Full working knowledge of APQP, process flow, work instructions, and control plans

Technical Skills: Core Tools (SPC, MSA, PPAP, APQP)Structured problem-solving (8D, 5 Why, Ishikawa, 5-Phase, Drill Deep & Wide, 3-Panel)Ability to read engineering drawings and specifications (GD&T)SAP experience Strong proficiency in Microsoft Office (Excel, Word, Power Point)Excellent written and verbal communication; comfortable in customer-facing settings Proven ability to work with complex data and drive root-cause solutions