Remote Healthcare Customer Service Team Lead (Remote)

Posted today

getixhealthGresham (OR)

Medical and Health Services Managers All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Senior

SALARY

$19–$20/hour

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About the role

Customer Service Team Lead (Healthcare Call Center) Calling All Natural-Born Leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high-performing team supporting our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.--------------------------------------------------------------------------------------------------------------------------------Position Details

Position Type: Full-Time

Potential Start Date: 6/8/2026

Location: Remote (equipment provided; must pass internet speed test)

Reports To: Customer Service Supervisor

Compensation: $19–$20/hour + quarterly bonus eligibility

Schedule Hours: Monday–Friday, 10:30am - 7:00pm CST Position Overview As a Customer Service Team Lead at GetixHealth, you will oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits. This role blends hands-on leadership and operational support, requiring you to coach, monitor, and develop team members while ensuring productivity, quality, compliance, and client satisfaction. You will also serve as a key escalation point and play an active role in improving processes and team performance.

Key Responsibilities:

Team Leadership & Coaching
Lead, coach, and motivate a team to meet and exceed productivity and quality goals
Conduct regular coaching sessions, including monthly 1:1s and real-time feedback
Support onboarding and training of new hires
Foster a positive, accountable, and high-performance team culture
Operational Oversight
Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met
Track team metrics and performance trends; implement improvement strategies
Assist with scheduling and ensure proper call coverage
Support staff with system, workflow, and telephony issues
Customer & Escalation Management
Handle escalated patient concerns involving billing, claims, and insurance inquiries
Ensure timely and accurate resolution of complex issues
Partner with internal departments and clients to maintain high service levels
Compliance & Process Improvement
Ensure strict adherence to HIPAA and company confidentiality standards
Identify process gaps and recommend improvements for efficiency and quality
Support departmental initiatives and continuous improvement efforts
Collaboration & Communication
Work cross-functionally with leadership, peers, and clients
Maintain clear, professional communication in a fast-paced, high-volume environment
Lead by example in professionalism, accountability, and service excellence Education & Experience:
High school diploma or GED required; additional education preferred2–5 years of healthcare revenue cycle experience (required)2+ years in a lead or supervisory role (preferred)EPIC experience strongly preferred
Strong knowledge of Medicaid, Medicare, Workers' Compensation, and liability claims preferred
Proven experience working in high-volume, multi-system environments Skills & Qualifications:
Strong leadership and team development skills
Excellent verbal, written, and interpersonal communication
Advanced problem-solving and conflict resolution abilities
High attention to detail with strong compliance awareness
Ability to manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and ability to learn new technologies
Bilingual skills are a plus Additional Notes:
This is a fast-paced, high-volume environment requiring multitasking across systems and patient interactions

Team Leads are expected to support their team daily while driving performance and continuous improvement Why Join Us?âï¸ Competitive Payâï¸ Quarterly Bonus Opportunitiesâï¸ Growth & Advancement Opportunitiesâï¸ Inclusive, Supportive Cultureâï¸ Meaningful Work in Healthcare Benefits & Incentives Comprehensive Health Coverage: Medical, dental, and vision (available after 90 days) Life & Disability Insurance: Company-paid with voluntary options 401(k) Plan: Eligible after 6 months of service Paid Time Off (PTO): Accrual begins on day one Flexibility: Benefits programs may be updated as needed Note: This job description outlines primary duties and is not an exhaustive list of responsibilities. GetixHealth is an Equal Opportunity Employer and participates in E-Verify.

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