Sr Customer Service Order Management Rep

What's in it for you: The Sr. Customer Service Order Management role serves as the primary link between customers and the supply chain, driving satisfaction through the end-to-end pre-order to shipment process. You will manage the end-to-end journey—from initial product inquiry to post-delivery support—ensuring every interaction is seamless and satisfaction is guaranteed. By eliminating operational barriers and leveraging data-driven problem-solving (MDI), you will directly facilitate business growth and drive continuous performance improvements across the organization.

What you will do: Strategic Pre-Order Support: Consult with customers on pricing, technical specifications, and custom product solutions to deliver accurate proposals and quotes. Fulfillment Coordination: Manage the end-to-end flow from receipt to shipment; update promise dates and monitor progress through internal operating systems. Cross-Functional Coordination: Partner with shipping, engineering, and sales offices to maximize delivery performance and resolve complex inquiries. Systems Expert: Utilize Oracle and advanced sales communication tools to maintain high-quality data integrity and efficient order fulfillment. Operational Excellence: Process claims and returns (CRA) efficiently in line with company policy while maintaining a high standard of professional service. Technical Advocacy: Act as a first-line resource for product questions, referring specialized technical needs to the appropriate channels to ensure accuracy. Process Improvement: Participate in MDI (Managing for Daily Improvement) sessions to identify trends and implement solutions that increase processing consistency.

Education: Associate degree in Business, Supply Chain, or Finance required; Bachelor's Degree highly preferred.

Experience: 5–7 years of proven success in customer service or account management, ideally within a manufacturing or aftermarket environment. Technical Proficiency: Hands-on experience with ERP systems (Oracle preferred) and CRM platforms.

Soft Skills: Exceptional communication, detail-oriented problem-solving, and the ability to manage high-volume transactions in a fast-paced setting. Annual Base Salary Range or Hourly Base Pay Range:$52,630.00 - $74,340.00

Compensation Type: Exception Hourly Incentive Eligible: NoSales Commission Eligible: NoThrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Safety Sensitive Role: NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.