Clinical Informatics Technician

Clinical Informatics TechAsian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on "whole patient health" for all. We go beyond our clinic walls and invest in our community's overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That's why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities. Clinical Informatics Tech plays a key role in optimizing the deployment and utilization of clinical informatics technology to enhance patient care at Asian Health Services. Responsible for the evaluation, implementation, and administration of projects and systems that impact all clinical information systems. Requires ongoing collaboration with vendors as well as clinic staff.

In conjunction with IS team participates in working with Clinical Operations team and organizational departments to review, analyze, and create workflow design and redesign to improve EHR/PMSupports internal and external organization procurement of data, analysis of data and reporting of QI measures as directed by mandates of IS Director/Medical director Provide proactive, timely, responsive level 2 support at all sites along with back up level 1 support Level 1 support: support end-user who may have difficulty using/interacting with the system Level 2 support: troubleshoot problems with the EPM/EHR system itself (i.e. system freezes, data is not saving, etc.)Working with AHS departments to resolve customer issues and requests and is responsible for providing proactive, timely, and responsive level 2 vendor communication Travels to various clinic sites, as needed, to provide support, training, setups and/or other necessary services Collaborate with clinical staff in researching, developing, and selecting new technologies that will improve the clinical processes and workflow. These include but not limited to overseeing the adoption and effective use of technologies supporting Electronics Medical Records (i.e. PDAs, laptops, tablets).Other duties as assigned General Agency/AHS Duties Fosters an environment that promotes trust and cooperation among clients and staff. Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented. Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events. Participates in general membership meetings, fundraisers, and other public events, as required. Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested. Attends AHS staff retreats and Board of Directors meetings, as required. Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Have at least three years of experience at a health care center including the understanding of principles and practices of health care, health care systems, and medical administration.