Senior Customer Success Manager

Posted 3 days ago

andiamo group talent partnersNew York (NY)

Lawyers Custom Computer Programming Services

SENIORITY

Senior

Apply

About the role

What We’re Looking For: 5–7+ years of experience in Customer Success or Account Management, preferably in B2B SaaS.Proven experience managing enterprise-level, high-touch customer accounts. Direct ownership of customer renewals and expansion/upsell opportunities. Strong commercial mindset with experience managing meaningful ARR and driving retention and growth. Experience building relationships with executive-level stakeholders and leading strategic customer conversations. Proven ability to drive adoption, customer health, retention, and long-term customer value. Experience in a fast-growing SaaS or technology company, ideally with a complex or technically sophisticated product. Legal tech or legal operations experience is a strong plus, but not required. Experience with workflow automation, no-code/low-code platforms, or other enterprise technology is a plus. Comfortable working in a fast-paced, high-growth environment and taking ownership from day one. New York metro candidates preferred for a hybrid schedule in Long Island City, with exceptional U.S.-based remote candidates also considered.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.