Contact Center Associate 2
virtual vocationsNew York (NY)
About the role
Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver patient-centered care, assist in scheduling and registration, and provide guidance to peers while maintaining high levels of quality and productivity.
Key responsibilities:
Delivers exceptional patient service and maintains quality and productivity standards
Schedules and registers patients for appointments while providing general information about UHealth System services
Acts as a subject matter expert, training new agents in scheduling and registration processesRequired qualificationsHigh School diploma or equivalent
Minimum of 2 years of relevant experience
General knowledge of office procedures and operations
Ability to handle difficult situations with professional composure
Skill in processing confidential information with discretion
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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