Office Manager - State Farm Agent Team Member

Office Manager We're looking for a highly organized and proactive Office Manager to lead a small team, oversee daily administrative operations, and ensure the office runs efficiently. This role plays a key part in business growth by supporting sales efforts and maintaining strong customer relationships. The ideal candidate will be a strategic problem solver who can take on responsibilities from the Agent, allowing for a smoother workflow and enhanced productivity. You thrive in a fast-paced, high-pressure environment and have exceptional organizational skills. You're a dependable leader who fosters a positive workplace culture, avoids office drama, and keeps the team motivated and accountable. Lead and manage the team, ensuring accountability and efficiency. Oversee daily office operations and administrative functions. Monitor sales tasks, policy updates, and customer follow-ups in the ECRM system. Serve as the first point of contact for team questions and issue resolution. Ensure CSR employees and Sales Reps are meeting goals and completing assigned tasks. Manage high-value client accounts and ensure top-tier service. Organize and distribute tasks from the Agent's email as needed. Handle employee scheduling, PTO requests, and ensure proper office coverage. Review and distribute timecards, ensuring accuracy before submission. Maintain a smooth workflow by delegating tasks and ensuring follow-through. Excellent written and verbal communication skills. Strong leadership and team management abilities. Outstanding organizational skills with attention to detail. A proactive mindset with problem-solving skills. Dedication to customer service and business growth. Proficiency in computer applications, particularly Windows-based systems. Ability to multitask and work effectively in a team environment.