Senior Director, Hotel Operations

responsible for managing half of the Celebrity fleetday-to-day support of the shipboard Hotel Directorsensuring exceptional guest experienceaccountable for each ship to meet / exceed the established net promoter score (NPS) and key performance indicators (KPI's)ensures optimal guest vacation experience in accordance with company's brand promise and standardsensures that each ship is operated safely, effectively and efficientlyliaises closely with all corporate and operational groups to ensure supportacts as Brand ambassador ensuring company's culture and ethics are understood and exhibitedresponsible for planning and flawless launch of new ships entering servicecollaborates with all hotel functional areas and Revite/Dry Dock Teamstracks individual ship performance and adjusts operations as necessarygenerates routine updates and executive reports to shore-side leadershippartners with Human Resources to recruit hospitality leadersconducts periodic operational ship visits to assess guest experiencerepresents hotel operations in situation management meetingsRequirementsTen years of experience in hospitality management preferable cruise lines, hotels, resorts.Five years of managerial experience as a Hotel Director or General Manager.Work experience with a diverse multicultural work force preferred.Previous exposure to worldwide operations a plus.Bachelor degree from a hospitality college or university.5 years of shipboard experience preferred.Working knowledge of computers, Internet access, and the ability to navigate within a variety business related software packages such as Microsoft Word and Excel.Core CompetenciesDemonstrates extensive experience in hospitality management, particularly within cruise lines, hotels, and resorts, with a strong focus on guest experience and operational efficiency. Proven ability to lead diverse teams, manage shipboard operations, and ensure adherence to brand standards and performance metrics.Highest-signal resume keywordsHospitality ManagementGuest Experience OptimizationShipboard Operations ManagementTeam LeadershipPerformance TrackingATS Optimization KeywordsHard SkillsOperational ManagementPerformance MetricsGuest Experience AssessmentShipboard ExperienceMulticultural Workforce ManagementSoft SkillsCommunicationCollaborationLeadershipProblem-SolvingCertifications & QualificationsBachelor Degree in Hospitality ManagementIndustry KeywordsCruise LinesHotelsResortsNet Promoter ScoreKey Performance IndicatorsTools & TechnologiesMicrosoft WordMicrosoft ExcelBusiness Software Navigation