Information Technology Specialist

Location: Charlotte, NC

Employment Type: Onsite, Contract to Hire (90-120 days approx)

Experience Required: 2+ years of IT support experienceA3 Staffing is seeking an experienced, dependable IT Support Technician to provide technical support for a professional design and engineering firm in Charlotte, NC.This individual will help maintain day-to-day IT operations, troubleshoot technical issues, support end users, and ensure employees have the technology they need to work efficiently. This is an excellent opportunity for an IT professional seeking a flexible, part-time contract assignment in a professional office environment.

Key Responsibilities: Provide day-to-day technical support to employees experiencing hardware, software, and connectivity issues. Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. Assist with user account management, password resets, and access permissions. Support Microsoft 365 applications, including Outlook, Teams, and related productivity tools. Troubleshoot network connectivity, Wi-Fi, VPN, and basic networking issues. Assist with onboarding and offboarding employees, including equipment setup and account configuration. Install, configure, update, and maintain computers and other IT equipment. Document technical issues, troubleshooting steps, and resolutions. Escalate complex technical issues to the appropriate internal or external IT resources. Provide responsive, professional customer service to employees with varying levels of technical knowledge.

Qualifications: Minimum of 2 years of experience in IT support, desktop support, help desk, or a similar technical role. Working knowledge of Windows operating systems and common business applications. Experience supporting Microsoft 365, including Outlook and Teams. Familiarity with computer hardware, printers, peripherals, and basic networking concepts. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently, prioritize tasks, and manage time effectively. Reliable, professional, and comfortable supporting users in an office environment.

Preferred Qualifications: Experience supporting an architecture, engineering, construction (AEC), or other professional services firm. Familiarity with AutoCAD, Revit, or other design-related applications. Experience with Microsoft Intune, including device enrollment, configuration, and management. Familiarity with PDQ Deploy or PDQ Inventory for software deployment and workstation management. Experience with NinjaOne (Ninja) or similar remote monitoring and management (RMM) tools. Familiarity with Active Directory, Microsoft Entra ID, or user account administration. Experience with reimaging workstations, thin clients, or deploying new computers. Familiarity with remote support tools, endpoint management, and IT ticketing systems.