Patient Care Coordinator

Role Description: The Patient Care Coordinator is a full-time, on-site role based in Melville, NY. This position is responsible for greeting patients, managing check-in and check-out processes, and ensuring that all patient information is accurately collected and updated. Day-to-day tasks include scheduling and confirming appointments, answering phone calls, responding to patient inquiries, and coordinating follow-up visits or referrals as directed by clinical staff. The coordinator helps support providers by organizing patient flow, maintaining thorough documentation, and reinforcing pre- and post-visit instructions. This role also involves collaborating with the broader care team to promote a smooth, respectful, and efficient patient experience.

Qualifications: Candidates should possess strong appointment scheduling skills and the ability to manage calendars efficiently. Candidates should possess professional phone etiquette and clear, courteous communication skills with patients and staff. Candidates should possess care coordination skills, including organizing patient visits and assisting with follow-up arrangements. Candidates should possess a solid understanding of medical terminology to support accurate documentation and communication with clinical teams. Candidates should possess patient care skills, with a focus on empathy, discretion, and maintaining patient confidentiality. Additional beneficial qualifications include experience in a medical office or healthcare setting, familiarity with electronic health records, and strong organizational and multitasking abilities. A high school diploma or equivalent is required; post-secondary education or certification in healthcare administration or a related field is preferred.