Customer Outreach Service Activation

Posted 9 days ago

spectrumSan Antonio (TX)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Call Center Service Activation RepresentativeThis position is onsite in a call center environment. Class Starting October 19th, 2026.Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you'll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you'll empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.ResponsibilitiesHow You'll Make an ImpactContact customers through outbound and inbound calls to activate Spectrum servicesGuide customers through the activation process, troubleshooting issues with various tools and applicationsApply your expertise to ensure successful equipment activations and internet setupStay up to date on Spectrum offerings and manage customer escalations effectivelyMeet performance targets and collaborate by sharing best practices with your teamResolve customer complaints while managing multiple calls efficientlyQualificationsWhat You'll Bring to SpectrumRequired QualificationsEducationHigh school diploma or equivalentExperience2+ years in customer serviceSkillsStrong English communication skillsAbility to prioritize, organize and multitaskSales skills including analysis, objection handling, pitching and closingCustomer complaint resolution and call managementPreferred QualificationsSkillsAbility to maintain confidentiality and solve problems under pressureKnowledge of cable or telephony industry and servicesFamiliarity with residential product details

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