Service Dispatch & Customer Care Specialist

Posted yesterday

markoolheatingFrederick (MD)

Dispatchers, Except Police, Fire, and Ambulance Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Junior

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About the role

Markool Heating Cooling Plumbing is hiring a Customer Service Representative in Frederick, MD. The role focuses on keeping customers informed and connected with field teams, scheduling HVAC and plumbing service, and handling billing questions. We value organization, clear communication, and a proactive attitude. The position offers competitive pay, benefits, and opportunities for growth within a company that supports your professional development.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.