Help Desk Technician

Posted 2 days ago

consultnet technology services solutionsWhite Plains (NY)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Mid

Apply

About the role

We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware.

Qualifications: Prior help desk, deskside, or remote technical support experience Working knowledge of Windows 11 troubleshooting and break/fix support Familiarity with basic networking concepts (switches, firewalls, VLANs)Experience with endpoint/device management consoles (MDM-style tools) a plus Experience with thin client environments a plus Experience with Cisco phone systems (or similar VoIP platforms) a plus Strong customer service and phone communication skills Professional demeanor and reliability; comfortable representing IT to non-technical store staff Bilingual (Spanish) a plus, not required Comfortable working in a high call volume, deadline-driven support environment

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.