Customer Service Support Supervisor

Posted today

virtual vocationsDenver (CO)

First-Line Supervisors of Office and Administrative Support WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Working remotely, the full-time Customer Service Support Supervisor will manage Office Support Specialists, oversee daily operations including data accuracy and audits, and collaborate with leadership to resolve concerns while aligning team goals with company initiatives. Key responsibilities Define and communicate a strategic plan for success to the Assistant Staffing Manager Oversee Workforce technical applications and upgrades in partnership with IT and leadership Identify opportunities for process improvements and implement changes to enhance accuracy and efficiency Required qualifications Knowledge of Verint and Timehub Proficiency with Microsoft Suite Experience in a high-volume environment Ability to provide detailed troubleshooting and resolutions to users Flexibility to meet business needs outside normal hours

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.