Creative Program Manager, Strategy & Operations

Remote: US

Salary: $175,000 - $185,000

Role Summary: As a Program Manager x Strategy & Operations (hybrid) on the Core & Artist Marketing team, you will play a pivotal role responsible for (a) turning creative strategy into flawless execution across global, high-profile campaigns, and (b) serving as a proactive operational backbone driving efficiencies, optimizing processes, and bringing end-to-end alignment and clarity across designated sub-teams. In this role, you will bring clarity and structure to complex, global initiatives. You are adaptable, highly organized, and comfortable navigating ambiguity while building strong collaborative relationships across cross-functional teams, international offices, and external partners.

Strategy & Ops: Establish and refine scalable processes, workflows, and tools that improve efficiency and visibility across campaigns in close collaboration with the C&A Strategy & Ops Lead. Input on cross-functional planning processes, including campaign prioritization, resource alignment, roadmap development, and capacity planning. Identify operational inefficiencies, process gaps, and opportunities to improve team effectiveness; develop and implement solutions. Facilitate team meetings, planning sessions, and stakeholder updates to drive alignment and timely decision-making. Support special projects and strategic initiatives that improve Marketing's operational effectiveness and ability to scale.

Campaign Operations & Execution: Own end-to-end program management for marketing campaigns, from planning through launch and post-launch wrap. Build and manage detailed timelines, milestones, and dependencies to ensure on-time delivery across multiple concurrent campaigns. Drive campaign kickoffs, status meetings, and post-mortems to keep teams aligned and accountable.

Cross-Functional Leadership: Act as the central point of coordination between marketing, partnerships, creative/production, social/influencer, product, and more. Proactively identify risks, bottlenecks, and resourcing gaps, and drive solutions before they impact launch timelines. Ensure clear communication, ownership, and follow-through across all stakeholders.

Quality & Accountability: Ensure all campaign deliverables meet timelines, brand standards, and business objectives. Balance creative flexibility with operational discipline to support both innovation and executional excellence.