Hybrid Workforce Analyst: Scheduling & Forecasting

Posted today

cna nationalScottsdale (AZ)

Management AnalystsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

CNA National is seeking a Workforce Management professional in Scottsdale, AZ. The role focuses on monitoring real-time contact center performance, intraday staffing, and developing forecasts to meet service level goals. You’ll administer CCaaS platforms (IVR, routing, queues) and partner with leadership to implement process improvements, with a hybrid schedule of four days onsite and one day remote weekly. #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.