Patient Service Representative

Role Overview We are hiring a Patient Service Representative to support patients and healthcare providers in a fast-paced remote healthcare environment. In this role, you'll help patients schedule appointments, answer questions, provide updates on referrals and authorizations, and ensure accurate information is documented across multiple systems.This is a 6-month contract-to-hire opportunity. Candidates must reside in Arizona and be able to pick up equipment in the Phoenix area.What You'll Be DoingAnswer a high volume of incoming patient calls professionally and efficientlySchedule, reschedule, and cancel appointments for multiple healthcare providersHelp patients with general questions, including office information, referrals, and authorizationsReview requests received through phone, email, fax, and other communication channelsFollow established scheduling guidelines, scripts, and proceduresDetermine the appropriate appointment type based on patient needs and urgencyCommunicate preparation instructions for procedures and examsUpdate patient information and appointment details in healthcare systemsSend accurate communications to providers and healthcare officesMaintain accurate records while following healthcare policies and proceduresUse Epic, Salesforce, and other systems to manage patient interactionsPay, Schedule(REQUIRED AVAILABILITY) & LogisticsPay: $20.00/hourEmployment Type: 6-month contract with potential for permanent hireWork Setting: 100% RemoteLocation Requirement: Must reside in ArizonaEquipment Pickup: Phoenix, AZ areaSchedule Availability Required:Monday through FridayAvailable for any assigned 8-hour shift between 5:00 AM and 6:30 PM Arizona timeOccasional Saturdays may be required based on business needsTraining:Approximately 2 weeks of instructor-led trainingApproximately 2 weeks of supported onboarding and production trainingTraining schedule is Monday through Friday during daytime business hours* Start Date: September 13, 2026Requirements Must-HaveAt least 1 year of experience in a healthcare environmentAt least 1 year of call center or high-volume phone support experienceExperience scheduling appointments, supporting patients, or handling patient access activitiesStrong customer service and phone communication skillsExperience working with medical records, referrals, authorizations, or healthcare claimsAbility to work independently in a remote environmentComfortable spending most of the workday on the phoneExperience using computer systems and navigating multiple applications simultaneouslyMust currently reside in ArizonaMust be authorized to work for any employer in the United StatesNice-to-HaveExperience using EpicExperience using SalesforcePrevious remote work experienceBilingual Spanish skillsMedical Assistant diploma or certificationCertified Nursing Assistant diploma or certification*Job Type & Location*This is a Contract to Hire position based out of Phoenix, AZ.*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a fully remote position.*Application Deadline*This position is anticipated to close on Aug 29, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.