Infrastructure Service Specialist

Posted 9 days ago

carrierTallahassee (FL)

Network and Computer Systems Administrators All Other Telecommunications

SENIORITY

Lead

SALARY

$79,000.00 - $158,000.00 annually

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About the role

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. The role encompasses operational ownership as well as vendor management, service management, stakeholder engagement, and technology transformation initiatives.

Key Responsibilities:

Unified Communications & Telephony
Manage and enhance global voice and PSTN services
Own and support Zoom Phone and related telecommunications platforms.
Perform number management and porting activities
Manage call queues, IVR systems, SMS services, and call routing
Support new site deployments, acquisitions, divestitures, and organizational changes
Contact Center & Collaboration Services
Support and administer Contact Center platforms
Manage and enhance collaboration technologies
Deliver KPI reporting and service quality improvements
Drive AI enablement and innovation within communication platforms
Mobility Services
Own mobility operations for: AT&T Verizon T-Mobile TangoeManage the complete mobile device lifecycle
Oversee joiner, mover, and leaver processes
Coordinate provisioning, upgrades, replacements, and device recycling activities
Own ServiceNow mobility workflows and processes
Manage mobility-related financial controls and invoice approvals
Service Management
Maintain ServiceNow governance for Telecommunications and Unified Communications services. Ensure effective management of: Incidents Requests Problems Changes
Drive SLA adherence and continuous service quality improvements.
Vendor & Financial Management
Manage relationships with strategic service providers including: AT&T Verizon T-Mobile Zoom ChoiceTelOversee contract and license management
Drive cost optimization initiatives
Review and approve telecommunications-related invoices and expenditures
Business Relationship Management
Partner with: General Managers Operations Managers Business Unit Leadership Teams
Understand business requirements and provide technology solutions
Lead customer escalations and service issue resolution
Ensure high levels of customer satisfaction for communication services
VoIP and telephony solutions
Contact Center platforms
Unified Communications services
Mobility services
Collaboration technologies

Minimum Requirements: Bachelor's degree 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services

Preferred Qualifications:

Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration
Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe)
Applied experience managing ITIL processes (Incident, Request, Problem, Change) within Service
NowProven capability in financial controls, vendor contract oversight, and telecom invoice processing
In-depth understanding of carrier organization structures, workflows, and enhancement programs
Hands-on experience driving AI tool integration or workflow automation within collaboration platforms
Demonstrated ability to communicate effectively with executive leadership and operational stakeholders

Pay RangeThe annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation: This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits:

Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process: Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline: Applications will be accepted for at least 3 days from Job Posting Date: 25 September 2026 Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice. Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.

Summary

Location: CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA

Type: Full time

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