Reservations Agent

Posted yesterday

borealis basecampFairbanks (AK)

Reservation and Transportation Ticket Agents and Travel Clerks All Other Travel Arrangement and Reservation Services

SENIORITY

Junior

SALARY

$22.00 per hour

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About the role

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance
About Borealis Basecamp

Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed. Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a purpose of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.

Position Details

Job Title: Reservationist Location: Anchorage, AK (Hybrid)

Department: Reservations Reports To: Reservations Manager Employment Type: Full-time Year RoundJob Summary The Reservationist manages guest bookings from initial inquiry through confirmation, ensuring accuracy, excellent customer service, and compliance with company standards across all channels. This role supports revenue and guest satisfaction by maintaining precise reservation records, monitoring availability across online travel agencies, processing payments, and resolving customer issues. Success in this role requires strong attention to detail, excellent communication skills, sound judgment, and the ability to work independently or as part of a team in a fast-paced environment. All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and interact professionally with guests and staff.

Key Responsibilities:

Process new reservations, modifications, and cancellations accurately and efficiently
Audit own work regularly to identify and correct errors before they affect guests or reporting
Monitor live availability across online travel agencies (OTAs) such as Viator, Expedia, and other partner platforms
Update inventory and pricing as needed to prevent overbookings and discrepancies
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer service issues, complaints, and special requests with a solutions-focused approach
Collect and process customer payments securely and accurately
Handle refunds, adjustments, and billing questions in line with company procedures
Maintain detailed, accurate records in the reservation system
Uphold and enforce company policies, procedures, and standards
Support additional operational needs and perform other duties as assigned

Qualifications:

Strong attention to detail and accuracy
Excellent written and verbal communication skills
Ability to multitask and manage priorities in a fast-paced environment
Comfort with reservation systems, OTAs, and payment platforms
Problem-solving skills and a customer-first mindset
Ability to work independently and exercise good judgment
Ability to communicate clearly and professionally with team members and guests

Preferred Skills:

Prior experience in reservations, hospitality, or customer service
Familiarity with OTA platforms such as Viator and Expedia
Experience with payment processing and reconciliation
Knowledge of Alaska travel and tourism offerings
Experience working in a hybrid or remote-capable environment
Physical Demands
Ability to work at a computer workstation for extended periods
Ability to perform repetitive tasks such as typing and data entry
Ability to reliably commute to the Anchorage office for the onsite portion of the hybrid schedule
Compensation & Benefits Rate of Pay: $22/hour PTO (per company policy) Medical benefits

Borealis Basecamp Core ValuesSafety | Safety is our #1 priority. We do not compromise when it comes to ensuring the safety of our employees and guests. Hospitality | Hospitality is more than customer service; it's about building genuine connections that make guests feel valued and welcomed. Continuous Improvement | We strive to get better every day in everything we do. Earn Trust | We honor commitments, communicate openly and honestly, and treat each other with respect. Teamwork | We share responsibility—everyone contributes, and no task is beneath anyone.

Pre-Employment Requirements: Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider. Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law. Flexible work from home options available.

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