Client Operations Lead, Web3 SaaS

Posted 4 days ago

magnaNew York (NY)

Software DevelopersCustom Computer Programming Services

SENIORITY

Mid

About the role

Magna is building software infrastructure for web3 networks and protocols, offering Carta for Web3 to manage employee vesting, token unlocks, and community claims. Join a small NYC/Europe team backed by top investors. As Client Operations Manager you’ll onboard customers, provide timely support via Telegram and Intercom, help with onboarding spreadsheets, become a product expert, and coordinate with engineering to translate requests into feasible work while managing support tickets across #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.