System/Network Administrator Level 2

Position Summary: Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements: Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Desired Skills: Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide support for the dispatch system and hardware problems and remains involved in the resolution process Build, configure, monitor and maintain virtual environments Build, configure, monitor and maintain storage environments Provide in-depth experience in trouble-shooting IT systems Configure and manage Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements toProvide detailed analysis and feedback to agency management and internal customers for escalated tickets Must have completed and remain current on all CWIP/IAWIP certification requirements Must hold a current and active TS/SCI with Polygraph

Company Description: Founded in 2010, EnDepth Solutions sets the standard for Cyber Security services and innovation within the DoD and Intelligence Community. EnDepth's core competencies are Security Engineering, Certification & Accreditation, and System Security Testing. Our professional staff bring high-level technology skills and industry knowledge and work closely with clients to design and implement a security solution closely tied to enterprise objectives. EnDepth Solutions is a Service Disabled Veteran Owned Small Business (SDVOSB) with numerous prime and sub contracts with customers in the Intelligence Community.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Note: Due to security clearance requirements, U.S. Citizenship is required for most positions.

Equal Employment Opportunity: EnDepth Solutions is committed to a diverse workforce, and we will make all hiring decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Due to security clearance requirements, U.S. Citizenship is required for most positions.