Customer Engagement Consultant
frontier energyChanhassen (MN)
Customer Engagement Consultant
Posted 4 days ago
frontier energyChanhassen (MN)
SENIORITY
Mid
About the role
At Frontier Energy, we're more than just engineers and professionals—we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.
We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.
Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world.
The Customer Engagement Consultant leads customer engagement activities for a portfolio of utility-sponsored energy efficiency programs serving multifamily, commercial, and residential properties. This role is responsible for leading a customer engagement team, overseeing participation strategies, and cultivating strong relationships with multifamily building owners, property managers, and facility managers. The Customer Engagement Consultant serves as a strategic leader and trusted advisor, driving customer participation, satisfaction, and achievement of program energy savings goals. The ideal candidate has a background in energy efficiency, strong sales and/or customer service communication skills, and strong leadership skills to guide a program team to success.
Key Responsibilities:
Customer and Market Outreach: Conduct proactive outreach, meetings, presentations, events, and site visits to build awareness and increase participation in energy efficiency programs.
Marketing Outreach Strategy: Develop and execute customer engagement strategies that increase awareness, participation, and retention across a portfolio of energy efficiency programs.
Team Building: Develop team member proficiency in effective customer engagement communication methods to creatively meet the objectives of the program and the needs of the customer.
Relationship Management: Build and maintain trusted relationships with property owners, property managers, facility managers, contractors, community organizations, and other market partners.
Customer Consultation: Understand customer needs, identify relevant opportunities, explain available programs and incentives, and connect customers with appropriate resources and next steps.
Customer Experience:
Manage a portfolio of customer accounts to promote energy efficiency programs on a continuous basis. Maintain consistent follow-up, respond to questions, and help identify and address barriers to participation.
Market Insights and Tracking: Document customer engagement and opportunities in CRM systems and use customer feedback and market trends to recommend improvements to outreach efforts.
Internal Collaboration: Partner with program and technical teams to coordinate customer needs and support successful participation.
Required Qualifications:
Degree or equivalent combination of education and 3-5+ years of relevant experience in customer engagement, sales, account management, business development, utilities, energy efficiency, property/facility management, or a related field.
Strong relationship-building, customer service, communication, and presentation skills.
Strong organizational and follow-through skills with the ability to independently manage multiple customer relationships and priorities.
Proficiency with Microsoft Office and experience using CRM or customer tracking systems.
Ability to travel regionally up to 40%, including occasional overnight travel.
Preferred Qualifications:
Experience with utility or energy efficiency programs serving multifamily, commercial, or residential markets.
Experience developing relationships with property owners/managers, facility managers, contractors, community organizations, or other market partners.
Familiarity with energy efficiency programs, incentives, and customer participation processes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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