Entry Level Customer Service Representative

Posted 3 days ago

insight globalMiami (FL)

SENIORITY

Junior

About the role

Job Overview:

Insight Global is seeking an CSR for its client who is a national utilities company. This role will be located in Miami, Florida.
Responsibilities Include The Following: Communication and follow up with customers creating a relationship that makes the individual feel like they are the most important and top priority
Manage all aspects of customer accounts, to include research and resolution of billing issues.
Use problem solving techniques to resolve issues, know when to engage others
Use of a ERP

Must Haves:

0-5 years of Customer Service Experience A good listener, ability to solve problems with minimal supervision
High energy and proactive when a customer needs assistance, often delivering more than what was required
Strong team concept skills requiredAbility to work well under pressure and meet deadlines; strong time management and strong organizational skills requiredAbility to prioritize work projects
Flexible, interested in trying new techniques; coachable

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