Senior Commercial Strategy & Operations ManagerBoston, MA; Charlottesville, VA; Columbus, OH; Durham, NC

Senior Commercial Strategy & Operations ManagerWelcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.Location & FlexibilityOur Senior Commercial Strategy & Operations Manager will be an integral part of our team at WillowTree, a TELUS Digital company. To help retain our deep culture of collaboration both among ourselves and our clients, this role will maintain an in-office presence Tuesdays, Wednesdays, and Thursdays. Please indicate which of our available office location(s) you're interested in via the application form below.The OpportunityAs a Senior Commercial Strategy & Operations Manager, you'll ensure WillowTree is consistently positioned to win new business across a variety of industries and ever-changing business markets. By collaborating with our VPs of Business Development, you'll drive the client proposal process from beginning to end, and ensure that WillowTree is creating world-class content that positions us to win new work.Our TeamOur Commercial team (Business Development + Marketing) participates in every stage of the client lifecycle: from attracting prospective clients and submitting winning proposals to deepening relationships to unlock further partnership opportunities. Our Sales Operations team sits within the Commercial org, and plays a critical role in enabling our go-to market approach by ensuring we bring thoughtful, strategic advice and content to our client relationships.ResponsibilitiesCollaborate with our technical and creative teams to build and deliver thoughtful, outcomes-driven client presentations and proposals for new and current clientsTranslate your deep understanding of client needs and objectives (both stated and unexpected) into compelling reasons to partner with WillowTreeLead the behind the scenes aspects of our pursuit strategy from ensuring collaboration to facilitating leadership reviewsUse business development materials (introduction decks, one-pagers, proposals, and RFP responses) to form a cohesive narrative and ensure our expertise is clear and approachableCreate energy and excitement in the proposal process by envisioning new products and solutions for our clientsConsistently manage and enhance our repository of client-facing materials (Case studies with quantified impact, sales intro decks, commonly asked RFI question responses)Provide a final layer of polish to printed proposals and 'live pitch' presentations using cutting-edge typography, long-form document formatting, and brand consistencyGain exposure to document management, sales operations, varied stakeholder collaboration, contract/SOW creation, and negotiationUse a user-centered approach and strategy to seek Fortune 500 clients that expand WillowTree's client portfolioQualifications/SkillsAn excellent business writer capable of translating themes into tight narratives with crisp and succinct copySharp presentation creation skills (particularly in Keynote)Professional proposal writing experienceFamiliarity with digital products (ideally software development)An empathetic listener and critical thinker that's not afraid to voice a differing opinionAbility to be organized and structured while maintaining a high level of flexibilityKeen eye for detail and designA creative problem-solver that's excited to brainstorm unique ideasBonus PointsPrior experience in a digital agency or consultancy and/or B2B sales enablementKnowledge of the mobile development marketExperience in the financial services, healthcare, hospitality/travel, and/or consumer goods industriesExperience with leading design tools (e.g., Figma; Adobe Creative Suite)Why WillowTree?We offer a place to be yourself.Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That's why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You'll work hard here; however, we'll balance that with a culture that supports your growth and cares about your well-being. We're committed to creating an environment of inclusion a place where every Tree can thrive.We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)Life & Disability Insurance401K matchingFlexible paid time off & paid company holidaysParental LeaveEmployee Share Purchase PlanEmployee Assistance Program (EAP)And more!*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.USA Pay Range$100,000 - $128,000 USD