Social Worker - Lvl IV (BHEARD)

Duties & Responsibilities: BHEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings. The Social Worker IV serves as both a clinician and team supervisor, blending direct patient care, real-time crisis response, and staff leadership. This role demands strong clinical judgement, adaptability in the field, and the ability to guide Social Workers and novice Social Work supervisors across varied cultural and professional backgrounds. The Social Worker IV ensures teams deliver person-centered, trauma-informed and recovery-oriented care while maintaining operational and documentation standards. Fieldwork involves engagement, de-escalation, rapid, crisis assessments, and linkage to appropriate services. Administrative responsibilities include supervising staff, reviewing clinical documentation for quality assurance, and handling day-to-day operational challenges. Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle. The Social Worker IV must be able to perform the duties and responsibilities of the Social Worker IIs and IIIs. General tasks and responsibilities will include: Provide individual and group clinical supervision for Social Workers and perform all related tasks Provide real-time consultation and guidance on complex cases to mental health clinicians in the field; face-to-face and via telephone Conduct crisis evaluations, including risk and safety assessments Lead de-escalation, engagement and crisis intervention in the field Rapidly develop disposition plans aligned with individual needs and available services Review clinical documentation for accuracy and quality assurance Manage staff performance evaluations, training and professional development Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies Ensure compliance with H+H, city, state and federal standards and regulations Participate in program, borough, and departmental meetings as required Model and reinforce ICARE values (Integrity, Compassion, Accountability, Respect, Excellence) Perform other duties as assigned Department PreferencesKnowledgeable in: mental health evaluation, crisis intervention techniques, behavioral health, clinical and administrative supervision Strong verbal and written communication skills Ability to work in a fast-paced environment Effective time management skills Field based experience outside of a traditional clinical hospital setting preferred English proficient a must; bilingual/multilingual preferred Individual or familial lived experience in behavioral health is highly preferred. One (1) year supervisory experience utilizing casework, group work and/or community organization methodologies required JOB DETAILS$106,348

Position type: Full-Time

Department: BEHAVIORAL HEALTH RESPONSE

Category: Social Services

Posted: Sep 30, 2026 LOCATIONNYC Health + Hospitals/Central Office 55 Water St New York, NY 10004 NYC Health + Hospitals/Central Office 55 Water St New York, NY 10004 South Ferry (1), Bowling Green (4,5) 15 minutes walk from nearest station to the hospital. ABOUT NYC Health + HospitalsNYC Health + Hospitals is the largest public health system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.