ServiceNow Lead Technical Consultant / Business Process Consultant - ITAM

Posted yesterday

provinitiDenver (CO)

Computer Systems Analysts Computer Systems Design Services

SENIORITY

Lead

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About the role

Introduction The Lead Technical Consultant / Business Process Consultant - ITAM will be responsible for providing expert guidance and support in Hardware Asset Management (HAM) and Software Asset Management (SAM) to support workshop sessions, refine stories, demo solutions, configure solutions, and provide advisory support. They will work closely with customer process owners, key sponsors, and stakeholders to align current processes towards improvement and recommended ServiceNow leading practices.

Responsibilities:

Provide prescriptive ITAM - HAM/SAM guidance
Push back on poor requirements
Simplify workflows
Create user stories
Facilitate the definition and alignment of current processes towards improvement
Advise the Product Owner(s) in story creation and refinement
Ranking adherence to desired process outcomes
Assist in future roadmap planning

Required Skills:

ServiceNow experienceIT Asset Management knowledge
Hardware Asset Management expertise
Software Asset Management expertise
Strong communication skills
Ability to create user stories

Required Certifications: CSA, CAD, CIS - HAM, CIS - SAM

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