Customer Service Specialist

Job Title: Customer Service Specialist

Location: Midland, Michigan 48674 – Onsite Role Mon to Fri.

Employment Type: 7 - Month Contract Through KellyPay Range Is $20 – 26/Hr Depending on Experience

Job description: Manages Order Entry and Fulfillment for Complex Customer Accounts, Ensuring Accurate Processing and Compliance with Business Guidelines. Builds Strong Customer Relationships, Supports Commercial Objectives, Resolves Customer Issues, And Delivers Cost-Effective Solutions. Serves As a Key Resource for Systems, Processes, And Continuous Improvement Initiatives While Maintaining High Service Levels and Customer Satisfaction

Responsibilities: Executes The Order Entry Process And Manages The Order Fulfillment Process For A Given Business Or Group Of Businesses And Customers, Which Are Typically Key Customers, High Value And/or Margin Value Centers, Or Scenario's With A High Degree Of Complexity. Review, Validate And Process Order Request In Compliance With Work Process / System And Business Guidelines. Maintains A Thorough Knowledge Of The Businesses' Products, Businesses, Applications, And Service Offerings. Strengthens Customer Intimacy By Developing Solid Relationships, Understanding Customer Needs And Gathering Market Intelligence. Coordinates Activity At Assigned Customer Accounts And Is Able To Manage Other Accounts Due To Deep Knowledge. Maintains Service Levels According To Business Prioritization. Differentiates Between Customer Requirements And Capabilities; Choose The Best/Cost Effective Solution. Supports Commercial Strategies With Customers Across Multiple Businesses. Acts As Focal Point For Key Systems, Tools Or Business Processes. Find Solutions For More Complex Matters And Looks Proactively For Improvements.