Member Resolution Specialist

Posted today

white sands federal credit unionEl Paso (TX)

Bill and Account Collectors Credit Unions

SENIORITY

Mid

SALARY

$20.38/hr

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About the role

Collections Specialist Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow-up telephone calls and/or in-person visits on delinquent loan accounts and maintain accurate records of delinquent loan accounts.

Essential Duties:

Actively works on the collection queue on delinquent accounts
Review assigned delinquent accounts with the Member Resolution Manager on a daily basis
Send out appropriate notices/letters for past-due payments on delinquent accounts
Responds to payment arrangement requests in accordance with the collections policy
Notify co-signer/s of delinquent account status
Skip-trace accounts according to the prescribed routine
Maintain proper follow-up on all delinquent loans to determine appropriate action
Ability to assist in the sale of collateral in the process of liquidation
Receive and respond to mail, telephone, or personal inquiries related to delinquent loan accounts or the sale of repossessed collateral
Knowledge of regulations and compliance, as it applies to collections
Maintain records on bankruptcy accounts for submission to the Bankruptcy Collection Officer
Flag delinquent member accounts in the main computer, as necessary
Assist Member Resolution Manager with extensions, rewrites, hardship accounts, problem collection accounts, repossessions, and adjustments
Process GAP insurance claims and assist credit union staff with any GAP claim questions
Knowledge of credit union security procedures immediately notifies the supervisor of any irregularities
Assist in preparing all end-of-month reports
Make outside collection calls in the field as assigned by the Assistant Manager or Manager
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and robbery procedures
Assist in any related area as directed by the Assistant Manager or the chain of command thereof

RequirementsEducation/Experience High School Graduate or equivalent Two (2) years collection experience Tests/Certificates/Licenses Driver's License Skills/Competencies Personal computer knowledge; skills in using MS Word, and Excel Ability to calculate figures and amounts (electronically and manually) such as, but not limited to; interest, dividends, and percentages and apply concepts of basic mathematics Ability to maintain confidentiality of work and/or information Ability to interpret, adapt, and apply credit union/job/general guidelines and procedures Excellent verbal and/or written communication skills (in-person and/or by telephone) Demonstrated leadership, self-motivated, and team-oriented qualities Conduct yourself in a professional and mature manner Ability to organize, prioritize, and work well under pressure Ability to maintain a high degree of accuracy Flexible work hours Electronic storage and retrieval Office electronics (printers, scanners, calculators, fax, and copiers) Ability to solve problems and make decisions, using logic and analytical skills Bilingual (English/Spanish); preferred, but not required Working knowledge of credit union products and services, collection laws and procedures, and success in delinquency control Physical Demands/Work Environment Constantly required to talk and hear Constantly required to use close vision, color vision, and the ability to focus Frequently required to sit; to use hands to finger, handle, or feel Occasionally required to lift or move up to 25-50 lbs. Occasionally required to stand and walk; to reach outward/above shoulders; to stoop kneel, crouch or crawl Occasionally required to work outdoors Occasionally required to use distance vision, peripheral vision, and depth perception Moderate noise level working environment Salary Description $20.38/hr

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