Contents Restoration Crew Leader in MA and RI

Key Responsibilities: Serve as a primary point of contact for homeowners, property managers, insurance adjusters, and other stakeholders throughout the restoration process. Provide timely updates regarding project status, timelines, and completion schedules. Respond promptly to client and adjuster inquiries and maintain professional communication throughout each claim. Coordinate approvals, supplemental documentation, and requests related to insurance claims. Prepare detailed contents restoration estimates using company-approved estimating software. Review field documentation and inventory data to ensure estimate accuracy and completeness. Assist with supplements, revisions, and supporting documentation required by insurance carriers. Maintain organized electronic project files and claim records. Upload, organize, and maintain field photographs in a company file management system. Ensure photographs are properly categorized, labeled, and associated with the correct inventory items and projects. Verify all required documentation and photos are completed before project closeout and claim submission. Coordinate project activities between field technicians, warehouse personnel, project managers, and clients. Assist with scheduling, workflow management, and project tracking. Generate reports and status updates as needed. Maintain compliance with company procedures, insurance carrier requirements, and industry best practices.

Qualifications: Previous experience in restoration, contents restoration, insurance claims, project coordination, or a related field preferred. Need to be able to move items from trucks to homes and back as much as 50lbs to 100lbs. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple projects and deadlines simultaneously. Strong customer service and problem-solving abilities. Why Join Frsteam of New England? At Frsteam of New England, we help families and businesses recover after fire, water, mold, and other property losses by restoring their valuable contents and belongings. Our team is committed to professionalism, compassion, and excellence in service. We offer a collaborative work environment, opportunities for growth, and the chance to make a meaningful difference for our customers during challenging times. Success Factors Exceptional communication with clients and insurance professionals Accurate estimate preparation and documentation Timely entry of field data into 3.0 Effective management of project photographs and records Strong organizational skills and attention to detail Commitment to delivering outstanding customer service We Offer: Full-time positions Job hours are typically Monday Friday, 7:30am-4:00pm, overtime may be available weekly, and we also work several Saturdays. You will be on call (emergency response) periodically. Hourly wage starts at $20 to $25/hour PTO 2 Weeks A friendly, family environment. Potential for growth and development Required experience: customer service, labor: 1 year Compensation: $23.00 per hour