Customer Service Professional
astin aviationCollege Station (TX)
Customer Service Professional
Posted 6 days ago
astin aviationCollege Station (TX)
SENIORITY
Junior
About the role
Customer Service Representative (CSR) Are you high energy? Do you have exceptional people skills? Have you gone above and beyond to provide outstanding customer service? Customer service is our highest priority. The Customer Service Representative (CSR) is the key contact and internal representative of our company to our customers. This position is the lead in providing five star service to our clientele of corporate travelers, pilots, private plane owners, business partners, and the aviation community. This individual must meet and aim to exceed customer needs and expectations to achieve world-class levels of customer service.
Key Duties and Responsibilities:
- Facilitate the arrival, parking, fueling, loading, and departure of aircraft
- Assist customers with requested services such as hangar space, hotel accommodations, car rental, catering, etc.
- Process fuel transactions and customer purchases
- Contact customers to respond to inquiries
Requirements:
- Excellent customer service, organization, and communication skills
- Flexibility with your schedule is a must
- Basic computer and keyboarding skills
- Telephone etiquette
- Ideal candidate to possess the following work style:
- Desire to be part of a team
- Professional in appearance and mannerisms
- Able to develop a friendly rapport
- A sincere desire to assist customers
- Pleasant with others on the job and displaying a friendly attitude
- Reliable, responsible, and dependable
- Ability to handle conflict
- High level of attention to detail
- A willingness to take on responsibilities and challenges
- Proactive to others' needs
- Astin Aviation Benefits
Astin Aviation offers a comprehensive benefits package including medical, vision, dental, and 401k plan for full time employees.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this