SaaS Support Specialist: Zendesk & Training
trinnexBaton Rouge (LA)
About the role
Trinnex, a water‑tech SaaS company in Baton Rouge, LA, is seeking a technically savvy, customer‑facing SaaS Technical Support Analyst to help customers maximize the value of our platform.
You will troubleshoot issues, contribute to knowledge base content, and collaborate with Product, Engineering, Sales, and Customer Success to improve the user experience and drive adoption. This role also combines proactive education and process improvements to scale support operations.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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