Customer Service Specialist
Posted yesterday
tcc solutions groupBirmingham (AL)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
About the role
About Call Center Representative PositionEnsure all your application information is up to date and in order before applying for this opportunity.We're on the lookout for 10-20 Customer Service Specialists to be the primary link between our company and our list of Fortune 500 clients. This position is an opportunity to work from home with the flexibility to create your own schedule and manage your weekly hours. Positions offered are full time, part time and seasonal.We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.Call Center Representative ResponsibilitiesManage large amounts of inbound and outbound calls with efficiency and courtesyFollow conversation prompts and scripts when handling different topicsIdentify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problemsSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by going the extra mile when you canKeep accessible, comprehensive records of all conversations in our call center databaseAttend educational seminars to improve knowledge and performance levelMeet or exceed personal/team qualitative and quantitative targets xqanexlCall Center Representative RequirementsStrong phone and verbal communication skills, plus active listening skillsComfortability with CRM systems and best practicesEmpathetic customer focus, flexibility to manage many different personality typesAbility to multi-task, set priorities, and manage time effectivelyHigh school degree
Before you apply
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Your profile is current
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A number in mind
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Your notice period
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