Head of Guest Experience & Volunteer Programs

Posted yesterday

cw talentWilliamsburg (VA)

Social and Community Service Managers Historical Sites

SENIORITY

Manager

Apply

About the role

Colonial Williamsburg Foundation in Williamsburg, Virginia, seeks a Director, Guest Experience and Volunteer Programs to lead enterprise guest experience strategy, oversee volunteer programs for 800+ volunteers, and partner across Hospitality, Museums, and Operations to elevate service standards. The role supervises the Analyst, Guest Experience and Volunteer Programs, guides dashboards, and drives cross-functional improvements, guest feedback, and service recovery while ensuring accessibility

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.