AV Technical Support Specialist

Key Responsibilities: Provide daily AV support for meetings, events, and end users in the 800 Capitol building. Perform proactive site walkthroughs to identify and resolve AV system issues before impacting users. Troubleshoot and maintain Microsoft Teams Rooms, Crestron, Polycom, Logitech, Neat, and AppSpace systems. Monitor system health using Microsoft Intune, Crestron, and Logitech management platforms. Assist with meeting scheduling, camera tracking, and AV setup for seamless event execution. Conduct end-user training on AV systems and digital signage solutions such as AppSpace. Run system health reports and escalate technical issues to senior AV staff as necessary. Research and evaluate new AV hardware and software products to enhance system capabilities.

Required Qualifications: Minimum 1 year of experience in AV, Microsoft 365, or a related technical field. At least 1 year of hands-on end-user technical support experience. Proven experience with Microsoft Teams Rooms, Crestron, Polycom, or Logitech AV systems. Ability to perform troubleshooting and maintenance of AV hardware and software. On-site work authorization for Houston, TX.

Preferred Qualifications: Familiarity with Microsoft Intune and AppSpace management platforms. Experience supporting AV systems in government or corporate enterprise environments. Knowledge of digital signage and AV scheduling tools. Strong customer service, communication, and end-user training skills. This role operates within a government and enterprise IT environment, emphasizing high reliability and user-centric AV support. Your technical expertise and proactive approach will ensure operational excellence in a fast-paced, high-profile setting.