iGaming Customer Support Manager - Calm Problem Solver

Posted 2 days ago

gypsy collectiveNew York (NY)

Gambling Service Workers, All Other Casinos (except Casino Hotels)

SENIORITY

Mid

Apply

About the role

Gypsy Collective is seeking a Customer Support Manager for an iGaming project to provide high-quality player support across Live Chat, Helpdesk, email and other channels. You will verify players, review account history, categorize inquiries, and resolve standard issues with careful attention to procedures and data protection. You will escalate high‑risk or VIP cases to the VIP team, ensure compliant handling of deposits, withdrawals, KYC and bonuses, and maintain calm, professional communication

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.