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David Careers

Global Customer Service & Tech Support Process Leader

Posted 2 days ago

biorad laboratoriesSacramento (CA)
Customer Service RepresentativesIn-Vitro Diagnostic Substance Manufacturing

SENIORITY

Manager

SALARY

$179,000 - $246,000 per year

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About the role

Bio-Rad Laboratories is seeking a Sr. Director/Director, Global Customer Care Process Lead to own global customer service and technical support processes across 37 countries. You'll harmonize tools, escalation paths and case-resolution workflows for a compliant, scalable customer experience in a regulated environment. Remote work is offered anywhere in the U.S. with compensation in the $179k–$246k range and a potential bonus.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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