Customer Service Parts Order Management II

Join Daikin AppliedMake your mark at the world's largest HVAC companyDaikin Applied is seeking a Customer Service Parts Order Management person who will work to achieve world class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: Hybrid, Plymouth, MNWhat You Will Do:Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.Ensures that order processing is accurate and timely.Acts as customer contact regarding pricing, lead time, and shipping questions.Manages emergency requests for high priority situations.Recommends corrective actions to resolve customer complaints.Work cross-functionally with other teams to resolve issues and manage requests.Handles various special projects as assigned by managerCreates and assists in process documentationWhat's In It For You:The ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestMinimum Qualifications:High School Diploma or GED2+ years of customer service experience1 + year of Salesforce experienceWork visa sponsorship is not available for this positionBenefits:Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:Multiple medical insurance plan options + dental and vision insurance401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributionsCompany provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverageShort term and long-term disability3 weeks of paid time off for new employees + 11 company paid holidaysVacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrualPaid sick time in accordance of the federal, state and local lawPaid parental leave and tuition reimbursement after 6 months of continuous serviceThe typical annual base salary for this position ranges from $21.35 - $33.97 an hour in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.