Front Desk / Patient Communications Specialist

Posted 3 days ago

atlanta fibroid centerSmyrna (GA)

Medical Secretaries and Administrative Assistants Offices of Physicians (except Mental Health Specialists)

SENIORITY

Mid

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About the role

Job Description: Front Desk / Patient Communications Specialist

Location: Atlanta Fibroid Center – Smyrna, GAAtlanta Fibroid Center is a nationally recognized leader in non-surgical treatment of uterine fibroids and other women’s health conditions. We are currently seeking a Front Desk / Patient Communications Specialist to serve as the welcoming face and voice of our practice. This is a key administrative role responsible for scheduling, patient communication, check-in/out, and ensuring each patient receives a warm, helpful, and professional experience, whether in person, over the phone, or via text. The ideal candidate brings positivity, precision, and professionalism to every interaction and takes pride in supporting patients through an important step in their healthcare journey. This is a full-time, on-site position based at our office in Smyrna, GA.

What You’ll Do:

Greet patients with warmth and professionalism during check-in and check-out
Schedule appointments in accordance with practice protocols
Respond to incoming phone calls and messages with clarity, compassion, and timeliness
Make high volumes of outbound calls and follow-up outreach
Verify and update patient demographic and insurance information
Coordinate with imaging centers and external providers as needed
Collect and post co-pays, co-insurance, and patient balances
Document patient interactions and communication accurately in our systems
Assist with medical records and other front office duties as needed

What We’re Looking For:

2+ years of front desk or administrative experience in a medical office
Experience in a specialty or procedural practice strongly preferred
Excellent verbal and written communication skills
A warm, professional, and upbeat tone on the phone and in person
Strong attention to detail, time management, and follow-through
Experience using electronic medical records (EMR) and practice management software (AdvancedMD a plus)
Spanish fluency a plus

What We Offer:

Competitive salary
No nights, weekends, or holiday shifts
Accrued Paid Time Off (PTO)
Paid holidays, including the Friday after Thanksgiving and a floating holiday each year
Employer-contributed health, dental, and vision plans
Employer-matching 401(k) retirement plan
A supportive, mission-driven team environment
To learn more about our practice, please visit: www.ATLii.comJob Type: Full-time

Schedule: 8-hour shift

Monday to FridayNo weekends

Benefits:

401(k) with matching
Health, Dental, and Vision Insurance
Paid Time OffPaid Holidays

Work Location: On-site – Smyrna, GA 30082 Willingness to Relocate: Preferred if not currently local

Requirements:

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